How Hotel, Motel, and Resort Desk Clerks stay on track

Manage your time tracking, client billing, invoices and more, all in one platform.
Hotel, Motel, and Resort Desk Clerks hourly rate: $12,26

How much could Monitask save you?

Annual savings

$
Сalculation is performed automatically upon data entry
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What is the job of the Hotel, Motel, and Resort Desk Clerks

Accommodate hotel, motel, and resort patrons by registering and assigning rooms to guests, issuing room keys or cards, transmitting and receiving messages, keeping records of occupied rooms and guests' accounts, making and confirming reservations, and presenting statements to and collecting payments from departing guests.

Key tasks of the Hotel, Motel, and Resort Desk Clerks

  • Greet, register, and assign rooms to guests of hotels or motels.

  • Contact housekeeping or maintenance staff when guests report problems.
  • Issue room keys and escort instructions to bellhops.
  • Make and confirm reservations.
  • Verify customers’ credit, and establish how the customer will pay for the accommodation.
  • Keep records of room availability and guests’ accounts, manually or using computers.
  • Post charges, such as those for rooms, food, liquor, or telephone calls, to ledgers, manually or by using computers.
  • Review accounts and charges with guests during the check out process.
  • Record guest comments or complaints, referring customers to managers as necessary.
  • Compute bills, collect payments, and make change for guests.
  • Transmit and receive messages, using telephones or telephone switchboards.
  • Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.
  • Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
  • Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.
  • Clean and maintain lobby and common areas, such as restocking supplies and watering plants.
  • Prepare for basic food service, such as setting up continental breakfast or coffee and tea supplies.
  • Date-stamp, sort, and rack incoming mail and messages.
  • Arrange tours, taxis, or restaurant reservations for customers.
  • Deposit guests’ valuables in hotel safes or safe-deposit boxes.

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What other tasks a Hotel, Motel, and Resort Desk Clerks may have

  • Plan, schedule or supervise the work of other employees.

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Top reasons to use time tracking for Hotel, Motel, and Resort Desk Clerks

Organize your paperwork and comply with legal requirements

Use Monitask for complete control over your employees' working hours and get information about the hours worked in the form of convenient reports.
Demonstrating the total number of hours spent each year helps support your business and increases transparency with your customers.

Receive more grants and investments

Proper time calculations will ensure that you have supporting documents and data to show when you apply for investments or search for new strategic partners.

Save on payroll and identify bottlenecks

Review daily timesheets and productivity scores to identify bottlenecks and ways to improve your operations quickly.
Implementing the correct time-tracking solution always results in reduced payroll costs for part-time and full-time employees, and companies can get more things done for each dollar they invest in their recruitment efforts.

Improve staffing and scheduling

Scheduling takes the guesswork out of the project's management.
By reviewing scheduling reports, managers can quickly identify efforts and estimated the workforce needed to complete the projects on time.

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