Freshdesk Logo Freshdesk Time Tracking Integration

Customer Support

Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.

Monitask - time tracking software for teams

About Freshdesk

Customer support can't fall through the cracks. Together, Zapier and Freshdesk can keep you and your team on top of customers' concerns. Automatically generate Freshdesk tickets when customers fill out forms online, and be sure your team is acting on Freshdesk tickets by creating notifications and organizing tasks.

How to Track Time in Freshdesk

Step 1

Create a Monitask account

Sign up for a free 10-day trial

Step 2

Invite employees and remote workers.

Click "Invite your team" from the dashboard and add your team members’ email addresses. You can add an unlimited number of employees to your account.

Invite Employees and Remote Workers
Step 3

Ask employees to start tracking time using Monitask.

Your team members will need to download the time-tracking app and start using it to track the time spent on work items. Company owners, administrators, and managers do not need to install Monitask, as data is accessible via the web-based real-time dashboard.

Step 4

Assign projects and tasks.

Project management features allow you to assign projects to team members and review work hours associated with each project and task.

Assign projects and tasks
Step 5

Review work hours and proof of work.

Use Live Dashboard to review online employees, their time entries, screenshots, activity levels, and internet usage

Review work hours and proof of work
Step 6

Continue using Monitask to get in-depth insights.

Monitask analyzes time and data across your company. After you use the software for several weeks, it generates comprehensive reports so that you can analyze and identify bottlenecks, productivity, and processes.

Continue using Monitask