How Public Safety Telecommunicators stay on track

Track time with the push of a button
Public Safety Telecommunicators hourly rate: $20,82

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Annual savings

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What is the job of the Public Safety Telecommunicators

Operate telephone, radio, or other communication systems to receive and communicate requests for emergency assistance at 9-1-1 public safety answering points and emergency operations centers. Take information from the public and other sources regarding crimes, threats, disturbances, acts of terrorism, fires, medical emergencies, and other public safety matters. May coordinate and provide information to law enforcement and emergency response personnel. May access sensitive databases and other information sources as needed. May provide additional instructions to callers based on knowledge of and certification in law enforcement, fire, or emergency medical procedures.

Key tasks of the Public Safety Telecommunicators

  • Question callers to determine their locations, and the nature of their problems to determine type of response needed.

  • Determine response requirements and relative priorities of situations, and dispatch units in accordance with established procedures.
  • Record details of calls, dispatches, and messages.
  • Scan status charts and computer screens, and contact emergency response field units to determine emergency units available for dispatch.
  • Receive incoming telephone or alarm system calls regarding emergency and non-emergency police and fire service, emergency ambulance service, information, and after-hours calls for departments within a city.
  • Enter, update, and retrieve information from teletype networks and computerized data systems regarding such things as wanted persons, stolen property, vehicle registration, and stolen vehicles.
  • Relay information and messages to and from emergency sites, to law enforcement agencies, and to all other individuals or groups requiring notification.
  • Observe alarm registers and scan maps to determine whether a specific emergency is in the dispatch service area.
  • Maintain access to, and security of, highly sensitive materials.
  • Monitor various radio frequencies such as those used by public works departments, school security, and civil defense to keep apprised of developing situations.
  • Read and effectively interpret small-scale maps and information from a computer screen to determine locations and provide directions.
  • Maintain files of information relating to emergency calls, such as personnel rosters, and emergency call-out and pager files.
  • Learn material and pass required tests for certification.
  • Answer routine inquiries, and refer calls not requiring dispatches to appropriate departments and agencies.

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What other tasks a Public Safety Telecommunicators may have

  • Provide emergency medical instructions to callers.

  • Operate and maintain mobile dispatch vehicles and equipment.
  • Monitor alarm systems to detect emergencies, such as fires and illegal entry into establishments.
  • Test and adjust communication and alarm systems, and report malfunctions to maintenance units.

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Top reasons to use time tracking for Public Safety Telecommunicators

Organize your paperwork and comply with legal requirements

Use Monitask for complete control over your employees' working hours and get information about the hours worked in the form of convenient reports.
Demonstrating the total number of hours spent each year helps support your business and increases transparency with your customers.

Receive more grants and investments

Proper time calculations will ensure that you have supporting documents and data to show when you apply for investments or search for new strategic partners.

Save on payroll and identify bottlenecks

Review daily timesheets and productivity scores to identify bottlenecks and ways to improve your operations quickly.
Implementing the correct time-tracking solution always results in reduced payroll costs for part-time and full-time employees, and companies can get more things done for each dollar they invest in their recruitment efforts.

Improve staffing and scheduling

Scheduling takes the guesswork out of the project's management.
By reviewing scheduling reports, managers can quickly identify efforts and estimated the workforce needed to complete the projects on time.

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