Smart employee monitoring for BPOs — boost productivity and manage teams effortlessly.
4.8/5 (66 reviews)
Top score among competitors
4.8/5 (75 reviews)
Top score among competitors
4.7/5 (39 reviews)
Top score among competitors
4.9/5 (82 reviews)
Top score among competitors
1000 + clients worldwide increase workforce productivity with Monitask
Monitask provides live insights into what your BPO teams are doing throughout the workday. You can see when employees are active, what applications they’re using, and how much time they spend on specific tasks. This is crucial for BPO operations where teams handle sensitive client projects, and service level agreements (SLAs) must be met consistently. Real-time monitoring helps supervisors identify productivity gaps and intervene quickly to keep operations running smoothly.
Time tracking in BPOs must be precise—whether for internal performance review, payroll, or client billing. Monitask starts tracking time automatically when an employee begins work, eliminating the need for manual timesheets. Each time entry is connected to specific projects or clients, allowing for transparent and accurate reporting. This is especially useful for managing large, distributed teams and for ensuring your clients are billed only for actual work performed.
Monitask takes random screenshots during work hours, giving managers visual proof of what team members are working on. This feature is valuable for BPOs with clients who demand transparency and accountability. Screenshots help ensure employees are focused on assigned tasks, and can also be used to settle disputes, verify billable hours, and assess employee training needs.
With Monitask, you get in-depth productivity analytics that help you evaluate team and individual performance. Reports include active vs idle time, application and website usage, task completion rates, and more. These insights allow BPO managers to make informed decisions on resource allocation, training, and process improvements—ultimately enhancing output quality and client satisfaction.
BPO companies often operate across different time zones and regions. Monitask’s cloud-based dashboard lets managers supervise remote agents and teams from anywhere in the world. Features like user management, permissions, and centralized reporting make it easy to coordinate global teams, monitor performance, and maintain high standards—without being physically present.
Time tracking helps identify high-performing teams and time-wasting activities. BPO managers can optimize workflows, reduce idle time, and drive higher output from each employee.
With precise time logs, BPOs can confidently bill clients based on actual hours worked, ensuring transparency and eliminating disputes over service costs.
Time tracking ensures that teams stay aligned with service level agreements by monitoring deadlines and task completion rates in real time.
Managers gain access to reliable performance metrics, enabling fair evaluations, targeted coaching, and well-informed decisions on promotions or restructuring.
For distributed BPO teams, time tracking tools like Monitask provide visibility and control, helping maintain accountability even across time zones.
Transparent tracking and reporting build confidence with clients, demonstrating your commitment to quality service and operational excellence.
