Guide to Getting Started with Monitask (Stealth Mode)

Welcome to Monitask! Monitask provides positive ROI for your team by reducing time spent on unproductive tasks and keeps your team focused on what’s important. Also, you can monitor your employees’ work progress in hidden mode on one condition – your company has to own employees’ computers.

It is easy to get started to monitor your employee’s performance with Monitask by following this guide of essential account setup steps.

Installation Instructions

Install the agent directly using a USB

  • Log in to the administrator account of the company for which you want to install the client
  • Go to the stealth client download page.
  • Download the installation file and save it to a USB drive
  • Copy the resulting file to the USB drive
  • Log in to the account with administrator rights on the PC you want to add the client
  • Insert the USB drive into the computer where you want to install the client
  • Run the file copied to the USB drive  
  • In the window that opens, launch with administrator privileges
  • Wait for the end of the installation

Install using the command line

  1. Click Start menu, (in the search box, type) cmd,
  2. Right-click on a search result and choose Run as Administrator.
  3. In the command prompt, input –  msiexec /a %path\setup.msi%
  4. Press Enter to start the install process.

Checking the installation result (optional) in Windows 10

  1. Open Apps & features Settings, right-click on the Start menu > Apps & features
  2. In the search bar, type Deskcap
  3. If the installation was successful, a line with the installed client will be displayed

Installing via Group Policy

Follow these steps to install Monitask MSI via group policy: Use Group Policy to remotely install software – Windows Server | Microsoft Learn

Installing via MDM tools

If your organization uses MDM (Multi-device management) tools, you can follow your software provider’s standard instructions on how to install MSI files.

After the steps, you can easily monitor your team members’ activity, productivity, and working time in your admin panel.

Troubleshooting common issues

File Name requirements

When installing Monitask stealth mode, you will be downloading a file with a name that looks like this: Deskcap.b3f9ac4710ae4a45b1c6b45b881549f3.msi (Your file name will be a little different since it contains unique company code.)

Please do not change the file name, otherwise your captured data will not appear in the dashboard.

Firewall and antivirus configuration

Usually, Monitask stealth mode will work without any changes to the firewall or antivirus settings. If Monitask app doesn’t transmit data to your dashboard after 3-5 minutes after installation, please follow these steps:

  1. Make sure the VPN is turned off. If your company uses a corporate VPN and it cannot be turned off, you will need to configure the VPN to allow communication with the following servers:
  2. Firewall settings need to allow outbound access to the following servers:
  3. Antivirus Configuration may need to be updated to whitelist the following program: “Deskcap” and the following service name: “Deskcap

Computer Time

In rare cases, employees do not have the correct time configuration set on their computers. You can fix this by changing the time to align with their timezone. For example, you can set an option on Windows to “Set time automatically.”

You can follow these steps on Windows 11. The setting location may be different on older Windows versions:

  • Right-click the time/date on the taskbar and select Adjust date and time.
  • Select the Set time automatically toggle to turn it Off, then select Change.

If none of these steps help, please contact us at [email protected], and we will assist you with the installation process.

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