Monitask Refund Policy

Last Updated: 01/26/2025

Thank you for choosing Monitask. This Refund Policy (“Policy”) explains how we handle refunds for our paid B2B subscription plans and other services. By purchasing or subscribing to any Monitask products, you acknowledge that you have read, understood, and agree to this Policy.

1. Overview

Monitask is a business-to-business (B2B) platform for time tracking, productivity monitoring, and workflow management. Because we provide enterprise and professional services, our refund practices are more limited than typical consumer-focused offerings. We generally do not offer refunds once a subscription term has begun.

2. Free Trials

  1. Trial Period: Monitask may offer a 10-day free trial for new customers. During this period, you can explore our services without entering any credit card details.
  2. Conversion to Paid Plan: After the 10-day free trial ends, you must manually subscribe to a paid plan if you wish to continue using Monitask. No charges apply if you decide not to subscribe.

3. Subscription Plans & Billing

  1. Subscription Types: We offer both monthly and annual subscription plans.
  2. Billing Cycle & Charges: Your subscription is billed at the start of each billing cycle. The charge covers the upcoming service period.
  3. Renewals: Subscriptions automatically renew unless canceled before the start of the next billing cycle.
  4. Seat-Based Licensing: If your plan is based on a set number of “seats” or “licenses,” you are billed for the total seats you’ve selected at the start of the billing cycle, regardless of whether all seats are actively used.

4. Refund Eligibility

4.1 Annual Plans

4.2 Monthly Plans

4.3 Exceptional Circumstances

5. Non-Subscription Services

6. Promotional Pricing & Discounts

7. Initiating a Refund Request

  1. Contact Method: To submit a refund request, please email or open a ticket via our help desk at [[email protected]].
  2. Information Required:
    • Account or Subscription ID
    • Reason for Refund Request
    • Any supporting evidence (e.g., invoices, documented technical issues)
  3. Review & Processing:
    • The support team reviews your request and escalates it to the executive team if necessary.
    • If a refund is approved, we typically process it within 7–14 days.
    • Refunds are issued to the original payment method used at purchase.

8. Chargebacks & Payment Disputes

  1. Contact Us First: We encourage you to reach out to [email protected] before initiating a chargeback or payment dispute so we can address any concerns directly.
  2. Account Status: Currently, we do not automatically suspend or terminate your account solely due to a chargeback. However, Monitask reserves the right to take appropriate measures (including suspension) if a chargeback is found to be fraudulent or unsubstantiated.

9. Additional Considerations

9.1 Downgrades or Removing Seats

9.2 Non-Usage or Inactivity

9.3 Force Majeure

9.4 Extended Downtime or Service Outages

9.5 Data Loss or Corruption

9.6 Payment Disputes with Corporate Finance

9.7 Taxes & Fees

9.8 Violation of Terms of Service

10. Local & Regional Compliance

  1. B2B Focus: This Policy is intended for business transactions. Consumer protection laws (such as mandatory cooling-off periods) generally do not apply to B2B contracts.
  2. Legal Exceptions: If any local law or regulation mandates a different approach to refunds in a B2B context, we will comply with the minimum legal requirements.
  3. No Consumer Sales: We do not market or sell our Services to individual consumers, and therefore standard consumer rights (e.g., EU’s 14-day cooling-off) do not apply.

11. Policy Updates

We may update this Refund Policy from time to time to reflect changes in our business practices or legal obligations. We will post any revisions on our website, indicating the “Last Updated” date above. Your continued use of our services following any changes signifies your acceptance of the updated Policy.

Contact Us

If you have any questions or concerns regarding these Terms, please contact us at:

Monitask, Inc.
Email: [email protected]
Address: 251 Little Falls Drive, Wilmington, DE 19808