Last Updated: 01/26/2025
Thank you for choosing Monitask. This Refund Policy (“Policy”) explains how we handle refunds for our paid B2B subscription plans and other services. By purchasing or subscribing to any Monitask products, you acknowledge that you have read, understood, and agree to this Policy.
1. Overview
Monitask is a business-to-business (B2B) platform for time tracking, productivity monitoring, and workflow management. Because we provide enterprise and professional services, our refund practices are more limited than typical consumer-focused offerings. We generally do not offer refunds once a subscription term has begun.
2. Free Trials
- Trial Period: Monitask may offer a 10-day free trial for new customers. During this period, you can explore our services without entering any credit card details.
- Conversion to Paid Plan: After the 10-day free trial ends, you must manually subscribe to a paid plan if you wish to continue using Monitask. No charges apply if you decide not to subscribe.
3. Subscription Plans & Billing
- Subscription Types: We offer both monthly and annual subscription plans.
- Billing Cycle & Charges: Your subscription is billed at the start of each billing cycle. The charge covers the upcoming service period.
- Renewals: Subscriptions automatically renew unless canceled before the start of the next billing cycle.
- Seat-Based Licensing: If your plan is based on a set number of “seats” or “licenses,” you are billed for the total seats you’ve selected at the start of the billing cycle, regardless of whether all seats are actively used.
4. Refund Eligibility
4.1 Annual Plans
- No Mid-Year Refunds: Once you purchase an annual plan, you will not receive a refund if you decide to cancel mid-year. Your subscription remains active until the end of the annual term, and no partial or pro-rated refunds apply.
4.2 Monthly Plans
- No Partial/Pro-Rated Refunds: If you cancel a monthly plan mid-cycle, you will retain access for the remainder of that month, but no refunds (partial or otherwise) are provided.
4.3 Exceptional Circumstances
- Case-by-Case Evaluation: In rare instances (e.g., significant service interruptions or proven technical faults that render Monitask unusable), an executive team may evaluate a refund request on a case-by-case basis.
- Not Automatic: Approval of refunds in exceptional circumstances is entirely at our discretion and not guaranteed.
5. Non-Subscription Services
- Non-Refundable: Any fees paid for non-subscription services (e.g., setup, consulting, customization, or onboarding) are non-refundable once those services have been delivered or commenced.
6. Promotional Pricing & Discounts
- Refunds Calculated on Invoiced Rate: If you purchase a subscription at a discounted or promotional rate, any refund consideration (if applicable under an exceptional circumstance) will be calculated based on the discounted invoiced amount, not the standard price.
- No Special Rules for Grandfathered Plans: Customers on older or grandfathered plans are subject to the same no-refund policy as all other subscription plans.
7. Initiating a Refund Request
- Contact Method: To submit a refund request, please email or open a ticket via our help desk at [[email protected]].
- Information Required:
- Account or Subscription ID
- Reason for Refund Request
- Any supporting evidence (e.g., invoices, documented technical issues)
- Review & Processing:
- The support team reviews your request and escalates it to the executive team if necessary.
- If a refund is approved, we typically process it within 7–14 days.
- Refunds are issued to the original payment method used at purchase.
8. Chargebacks & Payment Disputes
- Contact Us First: We encourage you to reach out to [email protected] before initiating a chargeback or payment dispute so we can address any concerns directly.
- Account Status: Currently, we do not automatically suspend or terminate your account solely due to a chargeback. However, Monitask reserves the right to take appropriate measures (including suspension) if a chargeback is found to be fraudulent or unsubstantiated.
9. Additional Considerations
9.1 Downgrades or Removing Seats
- Plan Downgrades: If you choose to downgrade from a higher-tier plan to a lower-tier plan (e.g., from Enterprise to Pro), that change will take effect at the start of the next billing cycle. We do not provide refunds or credits for the price difference within a current billing cycle.
- Unused Seats: If you purchase multiple seats and do not use them, no refunds or partial credits are issued for unused seats.
9.2 Non-Usage or Inactivity
- Customer Inactivity: Failure to use the Services (e.g., not logging in, not activating user seats) does not entitle you to a refund. It is your responsibility to manage and utilize your subscription.
9.3 Force Majeure
- Uncontrollable Events: Events outside our reasonable control—such as natural disasters, widespread internet outages, or governmental actions—do not entitle you to a refund. Please refer to our Terms of Service for more details on force majeure clauses.
9.4 Extended Downtime or Service Outages
- No Standard SLA Credit: Monitask does not currently provide a guaranteed Service Level Agreement (SLA) credit for downtime.
- Case-by-Case Review: In the unlikely event of a significant service outage, you may contact us, and our executive team will evaluate partial credits or refunds at its sole discretion.
9.5 Data Loss or Corruption
- Disclaimer: While Monitask implements data backup and security measures, no system is 100% fail-proof. In the event of data loss or corruption due to technical faults, refunds or credits are not automatically provided. The executive team may evaluate extreme cases individually.
9.6 Payment Disputes with Corporate Finance
- Internal Budget Issues: We do not grant refunds simply because of internal corporate budgeting changes or disputes within your organization. Once billed, the charges are final for that cycle.
9.7 Taxes & Fees
- VAT, Sales Tax, & Withholding: Any taxes or fees (e.g., VAT, sales tax, or withholding tax) are your responsibility. Overpayment or underpayment of taxes alone does not constitute grounds for a refund. For further details, see our Terms of Service.
9.8 Violation of Terms of Service
- No Refund on Violations: If we suspend or terminate your account due to a breach of our Terms of Service (e.g., unlawful use, policy violations), you forfeit any right to a refund.
10. Local & Regional Compliance
- B2B Focus: This Policy is intended for business transactions. Consumer protection laws (such as mandatory cooling-off periods) generally do not apply to B2B contracts.
- Legal Exceptions: If any local law or regulation mandates a different approach to refunds in a B2B context, we will comply with the minimum legal requirements.
- No Consumer Sales: We do not market or sell our Services to individual consumers, and therefore standard consumer rights (e.g., EU’s 14-day cooling-off) do not apply.
11. Policy Updates
We may update this Refund Policy from time to time to reflect changes in our business practices or legal obligations. We will post any revisions on our website, indicating the “Last Updated” date above. Your continued use of our services following any changes signifies your acceptance of the updated Policy.
Contact Us
If you have any questions or concerns regarding these Terms, please contact us at:
Monitask, Inc.
Email: [email protected]
Address: 251 Little Falls Drive, Wilmington, DE 19808