Help Scout Logo Time Tracking for Help Scout

Customer Support

Help Scout is the ideal small business help desk. You can deliver great email support and get setup in minutes, without any of the typical help desk complexities.

Monitask - time tracking software for teams

About Help Scout

Help Scout and Zapier allow you to foster a personalized customer experience while saving your team time. Create more personalized interactions with your customers by automatically creating new conversations from submitted emails and forms. Then help your team respond faster by sending a message whenever you assign a conversation to a team member.

How to Track Time in Help Scout

Step 1

Create a Monitask account

Sign up for a free 10-day trial

Step 2

Invite employees and remote workers.

Click "Invite your team" from the dashboard and add your team members’ email addresses. You can add an unlimited number of employees to your account.

Invite Employees and Remote Workers
Step 3

Ask employees to start tracking time using Monitask.

Your team members will need to download the time-tracking app and start using it to track the time spent on work items. Company owners, administrators, and managers do not need to install Monitask, as data is accessible via the web-based real-time dashboard.

Step 4

Assign projects and tasks.

Project management features allow you to assign projects to team members and review work hours associated with each project and task.

Assign projects and tasks
Step 5

Review work hours and proof of work.

Use Live Dashboard to review online employees, their time entries, screenshots, activity levels, and internet usage

Review work hours and proof of work
Step 6

Continue using Monitask to get in-depth insights.

Monitask analyzes time and data across your company. After you use the software for several weeks, it generates comprehensive reports so that you can analyze and identify bottlenecks, productivity, and processes.

Continue using Monitask